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Shipping Details

Shipping Details

Where Magic Meets Creation

DELIVERY

When will I get my order?  
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location. , but can be estimated as follows:  
EUROPE: 2-5 business days
USA: 4-10 business days 
International: 10-20 business days 

Will I be charged customs for my order?  
An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  

My order should be here by now, but I still don’t have it. What should I do?  
Before getting in touch with us, please help us out by doing the following:  
● Check your shipping confirmation email for any mistakes in the delivery address.  
● Ask your local post office if they have your package.  
● Stop by your neighbors in case the courier left the package with them.     

Pro tip: 
Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.    

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.   

ORDERS 

How are your products made?  
All products are handmade and shipped from the Netherlands.

How do I track my order?  
If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected]

I received a wrong/damaged product, what should I do?  
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected], within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

RETURNS

What’s your return policy? 
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected] 

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at [email protected] with photos of wrong/damaged  items and we’ll sort that out for you.  

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